Privacy Policy

Last Updated: September 2026

1. Introduction

VILLAM ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Information: Name, email address, phone number, mailing address, and business information provided when you contact us or request our services.
• Property Information: Details about properties you want photographed or filmed, including location and property characteristics.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
• Cookies and Analytics: With your consent, we use cookies and Google Analytics to understand how visitors use our website. See Section 7 for details and how to opt out.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our real estate photography and videography services
• To respond to your inquiries and customer service requests
• To send you updates, marketing communications, and promotional materials (with your consent)
• To process transactions and send related information
• To comply with legal obligations and protect our rights
• To analyze website usage and improve our services
• To detect and prevent fraudulent activities

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share information with:

• Service Providers: Third-party vendors who assist us in operating our website and providing services (such as payment processors and hosting providers)
• Legal Obligations: When required by law or to protect our legal rights
• Business Transfers: If VILLAM is involved in a merger, acquisition, or asset sale

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to opt-out of marketing communications
• The right to data portability

7. Cookies and Tracking Technologies

When you first visit our website, a banner asks you to accept or decline analytics cookies. No analytics cookies are set unless you choose “Accept” — if you decline, or simply ignore the banner, none are stored.

Google Analytics. With your consent, we use Google Analytics 4, a service provided by Google LLC, to measure how our website is used. It stores cookies whose names begin with _ga, which let us tell one visit apart from another. Through these we see information such as which pages you visit, how you arrived at our site, your approximate city-level location, your browser and device type, and how long you spend on each page.

We use this only in aggregate, to understand which of our work and services people find useful and to improve the website. We do not use it to identify you personally, and we do not sell this information.

Your choices. You can decline analytics cookies on the banner. If you have already made a choice and want to change it, clear this site’s stored data in your browser and the banner will appear again on your next visit. You can also block or delete cookies through your browser settings, or install Google’s Google Analytics Opt-out Browser Add-on, which stops Google Analytics on every website you visit. Blocking cookies may affect how parts of our website function.

To understand how Google handles this data, see Google’s Privacy Policy and How Google uses information from sites that use our services.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing your information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by updating the "Last Updated" date at the top of this policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email: support@villam.ca
• Location: London, Ontario, Canada

By using our website and services, you acknowledge that you have read and agree to this Privacy Policy.